AFTER BOOKING A CANCELLED FLIGHT, TRAVEL UP, RECEIVED A REFUND OF £1070 FROM THE AIRLINE IN NOVEMBER 2020, THE AIRLINE TOLD US – BUT TRAVEL UP REFUSED TO ADMIT IT

BUT ONLY DECLARED IT N FEBRUARY 2021 THAT THEY HAD “RECENTLY RECEIVED THE FUNDS ,

THEN DEMANDED £50 FOR THEIR LYING SERVICE

REMEMBER -BEFORE THAT THEY DENIED THEY HELD THE MONEY SAID THEY WOULD INVESTIGATE BUT NEVER REPORTED TO THE CUSTOMER

SO THE CUSTOMER ASKED THE NAT WEST BANK TO INVESTIGATE

WHEN THE BANK CREDIT CARD SYSTEM PAID UP THE DEBT FROM TRAVEL UP IN FULL

THAT WAS WHEN TRAVEL UP DEMANDED A £50 FEE FOR THEIR DEVIOUS DECEPTION

BUT THE CUSTOMER WHO HAD INVOKED THE NAT WEST BANK THAT PAID THE CUSTOMER THE FULL AMOUNT INTO HIS BANK ACCOUNT

THE CUSTOMER RECEIVED AN EMAIL VIA SPAM MAIL AND DELETED IT BELIEVING IT WAS A FAKE

TRAVEL UP DO NOT SEEM TO BE MEMBERS OF ABTA OR ANY LIGITAMATE ORGANISATION EVEN THOUGH THEY CLAIM TO TRADE UNDER THE NAME OF “TUG”

HOWEVER THIS FALSE CLAIM AFTER THE INVESTIGATION MUST BE CHALLENGED AS FRAUDULENT

I SHALL NOT TRADE WITH TRAVEL UP FROM NOW

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