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New Patient Registration at a Medical Practice near you ? – Get in Touch here – This is being taken up by CQC Care Quality Commission


“What is the matter with you” meaning?

If you ask someone “What’s the matter?” it shows you are concerned about the other person. You usually ask someone “What’s the matter?” if the person looks angry or worried. But saying, “What’s the matter with you?” has a completely different meaning. And it usually sounds rude or offensive.
“New Patient Registration”  

Our Registration with this practice got off to a very bad start, and trying to be dispassionate,

it was so impersonal that you felt you were just a another number. 
The medical practice,which gets paid for every patient on its books,
is run by unqualified receptionists,who read the personal, any medical information 
you are asked to supply ” which might be helpful”, and might be your next door neighbour,
yet is not read by qualified Nursing or Medical staff of the Practice,and
there is no system for informing the patient that they have been accepted.
The stated “health check” apparently, only from the information given,
 by an unqualified member of staff ,was not forthcoming either,
 though would appear to be an unregulated enquiry.
The receptionists will ask you “what is the matter with you”when you phone for an appointment 
or ask to speak to a medic, making the allocated Dr patient / relationship, seem a pretence, as
even though it is said that you will be allocated a named GP, you are not informed who that is. 
The information given on the registration form was not carried out regarding the pharmacy of choice 
and the telephone information given was wrongly recorded when a Dr appointment was requested so no 
call was received. There was no apology from the receptionist, who admitted it, and the patient was asked to go through the appointment system of phoning at 8 am the next day, again.
New registrations will have to decide whether this is an appropriate way to manage a practice or whether it is a breach of individual patient / Dr confidentiality, whether patients are treated in an officious manner by the receptionists and whether the confidentiality clause, they have to sign, is worth the paper it is written on.
What was more disappointing was that the Senior Partner of the Jubilee Medical Group, 
who was invited to review their procedure, totally failed to appreciate the sensitive nature of the situation and appeared not to understand the patients concern.


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